Customer Service

Updated: March 15, 2010

Customer Service

Pür Minerals is owned and operated by Astral Brands, Inc. The following describes the privacy policy (as amended or otherwise changed from time to time, the “Privacy Policy”) applicable to the services available through the purminerals.com web site (the “Site”) from purminerals.com and its independent licensees. By visiting the Site, you are accepting the Privacy Policy described herein.

We’re proud of our commitment to protecting your privacy online. We value your trust in us and work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family.

The Pür Minerals Privacy Promise

Pür Minerals promises never to sell, rent, barter or share with any third party personally identifying information collected during your use of the Site without your prior permission. We may however share your information among the brands that operate under Astral Brands, which includes, but are not limited, to Pür Minerals, Aloette and CosMedix. From time to time, we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc., but we will never reference you by name or specific address. Your trust and confidence are our highest priority.

We do collect and store the names, addresses, credit card numbers and other personally identifying information of customers of the Site who make purchase requests. This information is saved in a secure environment and is kept for our records and to make it easier for you to use our services on return visits.

To serve you faster and with better quality, we use “cookies” technology. Cookies are small bits of code, usually stored on a userüs computer hard drive, which enable a website to “personalize” itself for each user. We use cookies to reduce the time it takes for you to submit purchase requests.

How We Use the Information We Collect

Information we collect is used to build features that will make the services available on the Site easier to use. This includes faster purchase requests, better customer support and timely notice of new services and special offers. Information collected by Pür Minerals is stored in a single, secure database, accessible only by us. When you provide personal information to an Astral Brands brand, which include but are not limited to Pür Minerals, Aloette and CosMedix, we may share that information with other brands that fall under Astral Brands.

We do not reveal your name, address, credit card number or other personally identifying information to any participating seller, manufacturer, retailer, or sponsor unless you affirmatively respond to the Provider’s offer and/or the Provider agrees to provide the product or service you requested at your specified price.

We may share your information with our service providers who manage or perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

From time to time, Pür Minerals may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you as a Site user. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information.

Security

To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. Pür Minerals has created a secure environment for credit card transactions. Pür Minerals use Secure Socket Layer (SSL) technology to encrypt all your personal information including credit card number, name and address to prevent your information from being read during transmission over the Internet.

If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you.

A Special Note About Children

Persons under the age of 18 are not eligible to use any services on our Site. Should you have any questions, concerns or comments regarding the Pür Minerals privacy policy, please email us at customerservice@purminerals.com.