pürminerals
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Customer Service
- > What is the proper application of the 4-in-1 Pressed Mineral Makeup?
- > What is your return/exchange policy?
- > Can I get a sample?
- > Where can I buy Pür Minerals?
- > Do you have employment opportunities?
- > Why has my favorite product been discontinued?
- > How do I get the newsletter?
- > Whom can I call with a question?
- > When will I receive my order?
- > How do I check on an order I have placed?
- > Do you accept international orders?
What is the proper application of the 4-in-1 Pressed Mineral Makeup?
Our 3-D method makes application so simple - Dip, Draw and Dust. Dip our Chisel Brush into the product,
draw circles in the lid and dust onto face in downward strokes for a flawless finish. For added coverage
of those small or hard-to-reach areas, use our Pür Minerals Utility Brush. You may also use the convenient
sponge in the compact for quick touch-ups.
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What is your return/exchange policy?
If for any reason you are not completely satisfied with your Pür Minerals order, simply return the unused portion
and receipt within 30 days of purchase and we will be happy to remit your account for the full amount of your purchase.
If you prefer, you may exchange your purchase for other Pür Minerals products.
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Can I get a sample?
Regrettably, samples are not available for general distribution. If you would like product advice or recommendations
from a trained Pür Minerals consultant, we invite you to email our online consultants at
customerservice@purminerals.com.
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Where can I buy Pür Minerals?
Pür Minerals is available online or at select boutiques and retail stores. Use our
Store Locator to find a retail location near you.
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Do you have employment opportunities?
Yes, Pür Minerals welcomes your resume. For further information, please review the
employment opportunities posted and updated regularly.
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Why has my favorite product been discontinued?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences
and purchasing patterns throughout the country. Please email our Pür Minerals consultants with the
name and/or shade of your favorite product that has been discontinued, and they will be happy to
provide alternate recommendations.
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How do I get the newsletter?
Pür Minerals regularly issues newsletters filled with tips, product information and savings offers.
You may sign up online to receive our newsletter.
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Whom can I call with a question?
1.866.PUR.0022 (1.866.787.0022) Monday through Friday 8:00 am - 5:00 pm EST. Or, email us at
customerservice@purminerals.com.
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When will I receive my order?
Our standard shipping time is 5 to 7 business days. If it has been longer than 7 business days and your
package has not arrived, please contact customer service at 1.866.PUR.0022 (1.866.787.0022)
Monday through Friday 8:00 am - 5:00 pm EST. Or, email us at
customerservice@purminerals.com.
Please allow additional time to receive orders in Canada.
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How do I check on an order I have placed?
If you have set up a Pür Minerals account on our web site, you may check the status of your order at the
order status page. For questions regarding the status of your order, or if you are not registered, you may contact
our customer service representatives at 1.866.PUR.0022 (1.866.787.0022) Monday through Friday 8:00 am - 5:00 pm EST.
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Do you accept international orders?
We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside North America. We apologize for any inconvenience.
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